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"Making a difference in every life we touch and always striving for excellence in Care and Integrity" - Jerry & Nancy Voyna

Protecting Seniors from Identity Theft and Fraud

Unfortunately, seniors are at high risk for identity theft and fraud. It’s important to inform seniors that they could be targets for fraud and help them avoid being victims of scams or identity theft. Here are a few tips to help protect seniors from fraudulent activity.

Shop online with caution

If your loved ones are planning to shop online for the holidays, give them a friendly reminder to be cautious about where they are shopping and putting their credit card information online. A website that has multiple pop-ups may not be safe. Large retailers are the most credible when it comes to online shopping.

Beware of email scammers

Scammers are known to send out emails from foreign countries claiming they need large sums of money. They ask for personal information such as bank account and social security numbers. Sometimes they even hack an email address and send emails to everyone in the contact list pretending to be the person who owns the email address. If you receive a suspicious email from a friend in your contact list claiming he/she needs money, it’s best to call your friend directly and let him know his/her email account has possibly been hacked.

Fraudulent activity also occurs through email by asking seniors to update or verify their personal information. Some fraudsters pose as the IRS asking for personal information needed for a fake tax refund. Remember that government agencies, banks, and credit unions will never ask you to verify or update your information via email. If you receive an email from one of these institutions and are unsure if the request is legitimate, it’s best to call the customer service number on the company’s website.

Be cautious of callers asking for money

Over the past few years, the most common form of fraudulent activity being reported was phone scams. Considering seniors are more likely to have landlines than other generations, it’s critical to help seniors understand they could be at risk. Explain to them the scenarios where someone might call them and trick them into giving out their credit card information or other personal information. As family members and caregivers it’s important to educate seniors and keep them protected from fraudulent activity.

Review bank statements consistently

With several security breaches in the healthcare and retail industry in 2015, be sure your loved ones are constantly checking their bank accounts and credit card balances. Security breaches can happen to anyone at any time. Setting aside time monthly, or even weekly, to review credit card and bank statements can ensure the money is secure at all times. While money can be a sensitive subject, it’s important to explain to seniors the seriousness of security breaches in today’s world of digital transactions and cyber crimes.

Choose an identity theft protection program

There are several identify theft protection programs for seniors out there. These programs monitor basic personal information, including name, address, social security number and bank accounts. Programs like IdentityForce will even monitor medical benefit plans to ensure your friends and family are the only ones using them. Other identity protection programs monitor unauthorized loans taken out in your name. The prices of each program vary, so research and determine which one best suits your loved one’s needs.

The caretakers are QHC Management are more than happy to discuss concerns from family members or their residents about identity theft and fraud.

If you or a loved one is affected by identity theft or fraud, contact the police department right away. Also, be sure to contact your bank to alert them about the fraudulent activity that has taken place.

Posted on November 19, 2015 at 5:45 pm

QHC Management, LLC Care Facilities Locations

1015 Wesley Drive
Maquoketa, Ia 52060-2637
Tele: 563.652-4968/ Fax: 563.652-3150
Crestview Acres
1485 Grand Avenue
Marion, Ia 52302-5219
Tele: 319.377-4823/ Fax: 319.377-4501
Fort Dodge Villa Care Center
2721 10th Avenue North
Fort Dodge, Ia 50501-2834
Tele: 515.576-7525/ Fax: 515.955-7528
Villa Cottages
925 Martin Luther King Drive
Fort Dodge, Ia 50501-2866
Tele: 515.576-6525/ Fax: 515.573-3968
Humboldt Care Center North
1111 11th Avenue North
Humboldt, Ia 50548-1225
Tele: 515.332-2623/ Fax: 515.332-2653
Humboldt Care Center South
800 13th Street South
Humboldt, Ia 50548-2439
Tele: 515.332-4104/ Fax: 515.332-4526
Madison Square
209 W Jefferson Street
Winterset, Ia 50273-1676
Tele: 515.462-5087/ Fax: 515.462-9058
Mitchell Village Care Center
114 Carter Street Sw
Mitchellville, Ia 50169-5000
Tele: 515.967-3726/ Fax: 515.967-3728
Sunnycrest Nursing Center
401 Crisman Street
Dysart, Ia 52224-9520
Tele: 319.476-2400/ Fax: 319.476-3622
Winterset Care Center North
411 East Lane Street
Winterset, Ia 50273-1217
Tele: 515.462-1571/ Fax: 515.462-1572


Our company was founded in 1977 by Kenneth Webb under the name Quality Health Care Specialists, Corp. In 2011, Jerry and Nancy Voyna became the proud owners after 20+ years of service within the company home office. At that time Jerry and Nancy changed the name of the company to QHC Management, LLC and QHC Facilities, LLC, respectively. QHC Management oversees the operations of QHC Facilities and in total there are 10 facilities; eight skilled nursing homes and two assisted living facilities.